Frequently Asked Questions

Overview

What is the Columbia Gas of Ohio Store?

The Columbia Gas of Ohio Store is an online store that offers instant rebates on many energy-related products. All items in the store are available to help with your home’s energy efficiency needs. While Columbia Gas of Ohio offers this instant rebate experience for our customers, Columbia Gas of Ohio's trusted partner, Simple Energy, owns and manages this site and fulfills products.

How do I find products on the Columbia Gas of Ohio Store?

You can view the available products by selecting a category from the menu at the top and clicking on each product for more details. Columbia Gas of Ohio Store’s homepage also features energy-saving products you can click on for more details.

What can I buy on the Columbia Gas of Ohio Store?

We offer a variety of smart thermostats, water-saving products, connected home products, lighting products, and advanced power strips. We regularly add new products, and we update our inventory according to demand and availability.

How do I review a product?

You can add a review by clicking on the product, scrolling down to the “Product Reviews” tab and clicking on “Write a review.”

Rebates

Which products are eligible for rebates?

Columbia Gas of Ohio offers instant rebates on smart and programmable thermostats, energy efficient showerheads, and energy efficient faucet aerators on the Columbia Gas of Ohio Store. Below each product, you'll see a quick description of any available rebates.

How do I apply for rebates?

When products eligible for an instant rebate are added to your cart, an “Apply Rebates” button will appear. Click “Apply Rebates” and complete the verification process. Your instant rebate will be automatically applied after verification.

Is everyone eligible for a rebate?

To be eligible for rebates, you must be a Columbia Gas of Ohio residential customer. We will verify your eligibility during the checkout process. There is a limit of two thermostats per residential account over a fifteen-year period and a limit of three showerheads and three faucet aerators per residential account over a five-year period.

How do I find out if I’m eligible for an instant rebate?

There are a few ways we can determine your eligibility:

  • Enter your Columbia Gas of Ohio service address during the “Apply Rebates” process at check-out and click “Check Eligibility.”
  • Enter your Columbia Gas of Ohio account number during the “Apply Rebates” process at check-out and click “Check Eligibility.”

Please note that you must agree to the Rebate Terms and Conditions to be eligible for instant rebates.

What are the terms and conditions for Columbia Gas of Ohio instant rebates?

Customers must have a residential account with Columbia Gas of Ohio and the device(s) that are being purchased must be installed at the service address/home served under this account. There is a limit of two thermostats per residential account over a fifteen-year period and a limit of three showerheads and three faucet aerators per residential account over a five-year period.


As part of the terms and conditions, customers also have to acknowledge that they are purchasing from Columbia Gas of Ohio’s trusted partner Simple Energy.

What other rebates does Columbia Gas of Ohio offer?

In addition to the rebates offered on the Columbia Gas of Ohio Store, Columbia Gas of Ohio offers a variety of energy efficiency programs to its customers, including rebates on ENERGY STAR® certified, high-efficiency furnaces, boilers, and water heaters, and no cost weatherization services for income-qualified customers. Visit our Ways to Save webpage to learn more.  

Discount Codes

How do I get a discount code?

Columbia Gas of Ohio may email special discount codes throughout the year.

How do I apply my discount code?

Discount codes are entered and applied in the “Discount” field during checkout.

Payment Information

What payment methods are accepted on the Columbia Gas of Ohio Store?

We accept Visa, MasterCard, American Express, JCB, Discover and Diners Club. Transactions are completed by our partner Simple Energy and will appear on your credit card as SimpleEnergyCOH.

Why wasn’t I able to complete my credit card transaction?

Please check that your credit card information is correct. If you still can’t complete your transaction, please call us at 1-866-787-9881 and we will be happy to help.

Order Information

How can I view and print my order confirmation?

You’ll receive a confirmation email with all your order details.

How do I track my order?

Tracking information will be included in the shipping confirmation email we send to you once your order ships.

How do I cancel or modify my order?

To find out if your order can be canceled or modified, please contact us or call 1-866-787-9881. We are happy to help.

If your order has already been processed for shipment, we will not be able to cancel it. You’ll be directed to Returns after you receive your order.

What if I received a damaged product?

Please contact us or call 1-866-787-9881. We will provide a pre-paid return shipping label and explain how to return your order.

Why is my item on backorder?

On rare occasions, popular products may be temporarily sold out but usually will be back in stock quickly.  If you’d like to adjust your order, please contact us or call 1-866-787-9881. We are happy to help.

 

Shipping & Delivery

For shipping and delivery questions, please visit Shipping.

Returns

For questions on returns, please visit Returns.

Installation

Will Columbia Gas of Ohio install my thermostat?

Columbia Gas of Ohio does not offer installation services on smart thermostats purchased through the Columbia Gas of Ohio Store. Please be aware of the installation requirements for each thermostat before purchasing. To check installation compatibility, please review the following:

Does my smart thermostat need a C-wire?

Some thermostats require a C-wire to power the device. Depending on the thermostat you buy, you may or may not need a C-wire. Please check the product details of the thermostats you’re considering to find out if a C-wire is required.

If the smart thermostat you’re buying requires a C-wire and an adapter is not included, you can purchase one separately (search for “C-wire adapter”) or a contractor can help you install the device. 

Make sure to check your current wiring before purchasing any thermostat and review the installation compatibility checks listed above.

Product Warranties

All warranties are provided by the product manufacturer. Please visit the product manufacturer website for warranty information. Columbia Gas of Ohio does not warranty or service products sold on this site.

Privacy

Your privacy is very important to us. For details, please visit Simple Energy's Privacy Policy. For your convenience, here are links to the Privacy Policy of each of the thermostat manufacturers on Columbia Gas of Ohio Store:

Other Questions

Still have questions? We are happy to help. Please contact us or call 1-866-787-9881.